Shipping policy

Handling, Shipping & Returns

Handling Time: 
We aim to process and prepare your order for shipment as quickly as possible. Orders are typically processed within 3-5 business days, excluding weekends and public holidays. Please note that made-to-order or custom products may require additional handling time, which will be communicated at the time of purchase. If you require expedited service, kindly contact us before completing your checkout to confirm stock availability and ensure timely delivery.

Local Delivery:
For customers located within 30km of the Perth CBD, we can offer free delivery (no PO Box's). If you are eligible for this service, the option will be available at checkout.

Domestic Shipping:
We offer the following flat rate shipping service by weight through Australia Post. This is for parcels not exceeding 10kg and non-oversized items.

  • 0-0.5kg
    • Standard Shipping: $10.00
    • Express Shipping: $15.00
  • 0.5kg-3kg
    • Standard Shipping: $15.00
    • Express Shipping: $20.00
  • 3kg-5kg 
    • Standard Shipping: $20.00
    • Express Shipping: $30.00
  • 5kg-10kg 
    • Standard Shipping: $35.00
    • Express Shipping: $50.00

Orders over $200 (excluding oversized items) and up to 3kg in weight, qualify for free express shipping. Where packages exceed 3kg, additional charges will apply.

Please note that these rates apply to delivery within Australia Post's standard delivery areas. Additional charges may apply for shipping to rural or remote locations as defined by Australia Post. 

Oversized Items:
Shipping for oversized items is calculated once the delivery address is entered at checkout. The cost and service available will be displayed. For customers located within 30km of the Perth CBD, we can offer free delivery. 

International Shipping:
We can offer delivery for items that are not classified oversized. Customers must contact us before placing an order to confirm available shipping options and associated costs.

Returns & Exchanges:
We want you to be completely satisfied with your purchase. If you need to return an item, please review the following policy:

  • Eligibility for Returns:
    • We do not offer change of mind returns.
    • We will provide a full refund of the price paid for a Product if we determine that:
      • a Product you have ordered was not received by you solely due to failure by us;
      • a Products provided to you was not substantially the same as the Product you ordered as displayed on our Website (subject to reasonable variation as a result of screen display, colour and brightness, and image quality); or
      • a Product is faulty.

    • Items must be unused, in their original condition, and in the original packaging.

    • Returns must be initiated within 21 days of receipt of your order.

    • Custom or made-to-order products are non-refundable unless defective.

  • Return Process:

    • Contact us at contact@anglertackle.com.au to initiate a return.

    • Include your order number and the reason for the return.

    • Once approved, you will receive instructions on how to return your item.

  • Refunds:

    • Refunds will be issued to the original payment method upon receipt and inspection of the returned item.

    • Shipping costs are non-refundable unless the return is due to our error or a defective product.

  • Exchanges:
    • If you would like to exchange an item, please follow the return process above. Once we receive your return, we will process a new order for the exchange.
  • Damaged or Defective Items:
    The following process applies to any Product you believe to be damaged or defective. We will work with you to resolve the problem promptly.
    1. If you believe your Product is faulty, please contact us using the details provided on our Website with a full description of the fault (including images).
    2. If we determine that your Product may be faulty, we will request that you send the Product back to us at our cost for further inspection, including any accessories, manuals, documentation or registration shipped with the Product. We reserve the right to further inspection before deeming a Product faulty. 
    3. If we determine in our reasonable opinion that the Product is not faulty, or is faulty due to fair wear and tear, misuse, failure to use in accordance with the manufacturer's instructions, or failure to take reasonable care, we will refuse your return and send the Product back to you at your cost.
    4. If we determine that the Product is faulty, you will be credited the full amount paid (including shipping costs) and you may request a refund, exchange or store credit. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.
    5. If you fail to comply with the provisions of this clause 6 in respect of a faulty Product, we may, in our absolute discretion, issue only a partial refund or no refund in respect of the faulty Product.
    6. Nothing in this clause 6 is intended to limit or otherwise affect the operation of any manufacturers' warranties which you may be entitled to or any of your rights which cannot be excluded under applicable law.

Contact Us:
If you have any questions about our Handling, Shipping & Returns Policy, please reach out to us at contact@anglertackle.com.au.